Frequently Asked Questions

Click on a question to expand and read the answer.

Frequently Asked Questions

  • How do I contact Electronic Trading Solutions at Straits Financial LLC?

  • What are the order routing engines supported by Straits Financial LLC?

  • What API’s are offered by Straits?

  • Does Straits offer any additional types of trading platforms?

  • What happens if I do not keep current on the latest version of JAVA?

  • What if there are problems with logging into platforms after JAVA has been updated?

  • Is there a way to get around firewall protection?

  • How long will Demo trading platforms last?

  • May the user change the password on the trading platform so only they are aware of the password?

  • What if the user forgets the password?

  • If there is a problem after hours with the platform and a user needs to place a trade, what number can they call?

  • Are mobile devices available through Straits Financial?

  • I have lost my icon for Straits Direct. Are there instructions on how to add to the desktop?

  • How to clear Java Cache?

  • How to clear Java Cache?

DISCLAIMER : Trading commodity futures and options products present a high degree of risk and losses in excess of your initial investment may occur. Past performance is not necessarily indicative of future results. Please contact your account representative with any concerns or questions.

© Copyright   . Straits Financial Group.
All rights reserved.
Terms and Conditions | Privacy Policy | Security Policy
Important Trading Information