Frequently Asked Questions

Click on a question to expand and read the answer.

Frequently Asked Questions

  • How do I contact Electronic Trading Solutions at Straits Financial LLC?

  • What are the order routing engines supported by Straits Financial LLC?

  • What API’s are offered by Straits?

  • Does Straits offer any additional types of trading platforms?

  • What happens if I do not keep current on the latest version of JAVA?

  • What if there are problems with logging into platforms after JAVA has been updated?

  • Is there a way to get around firewall protection?

  • How long will Demo trading platforms last?

  • May the user change the password on the trading platform so only they are aware of the password?

  • What if the user forgets the password?

  • If there is a problem after hours with the platform and a user needs to place a trade, what number can they call?

  • Are mobile devices available through Straits Financial?

  • I have lost my icon for Straits Direct. Are there instructions on how to add to the desktop?

  • How to clear Java Cache?